Shipping policy
Proferlo Furniture is an online-only retailer. All orders are dispatched from our warehouse at 5 Success Street, Acacia Ridge QLD 4110. This is a dispatch facility only — we do not operate a showroom and cannot accept walk-ins or in-person collection unless a pickup option is expressly offered at checkout.
Processing and dispatch Orders are processed within 1–2 business days of payment confirmation. You'll receive tracking details by email once your order is dispatched. Because our furniture ships in multiple cartons with varying dimensions and weights, larger orders may be dispatched in more than one consignment and can arrive on separate days.
Delivery timeframes Estimated delivery times after dispatch:
- Brisbane Metro: same-day - 2 business days
- Other capital-city metro areas: 2–5 business days
- Regional and remote areas: 3–7 business days
These are estimates, not guarantees. Delivery times may be affected by courier capacity, weather, public holidays, and remote-area access. We are not liable for delays caused by the carrier or by circumstances beyond our control once an order has been dispatched.
Shipping costs Shipping is calculated and shown at checkout before you pay. Some delivery costs may be included in the product price, and any additional freight is displayed at checkout based on your delivery address and order size. The total payable is always confirmed before you complete your purchase.
Carrier and delivery method Outbound orders are delivered by Allied Express. Deliveries are made to the kerbside or front entrance of the delivery address. Our couriers do not provide in-home placement, assembly, packaging removal, or delivery beyond ground level. Please ensure the delivery address is accessible and that someone is available to receive the goods.
Delivery address and access You are responsible for providing a complete and accurate delivery address and for ensuring the items will fit through all access points. Re-delivery, redirection, or return charges resulting from an incorrect address, a failed delivery, or inaccessible premises may be passed on to you.
Inspecting your delivery Please inspect all cartons on arrival. If packaging is visibly damaged or items are missing, note it with the driver where possible and contact us within 48 hours of delivery with your order number and photos so we can resolve it quickly. For change-of-mind, returns, and warranty claims, see our Returns & Warranty Policy.
Contact Questions about an order or delivery: support@proferlofurniture.com.au or (07) 3088 3457, Monday–Friday 10am–4pm AEST. Enquiries received outside these hours are answered within 24 hours.
